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Shipping & Return Policies

Items ordered through SledGearUSA.com are shipped via UPS or USPS. A street address is required for delivery. Merchandise will be delivered standard ground transportation, which takes 3-5 business days. You may request express delivery options which are listed below as well as in the checkout process, for an additional charge. We strive for same day shipping on orders placed before 1pm cst.  However, processing time for in stock items can take up to 2 business days. Business days are Monday through Friday, excluding holidays. Delivery times do not include processing time. The Free Ground Shipping applies only to in stock items. We can dropship product directly from Klim in Idaho but additional charges may apply. 

At this time SledGearUSA.com only ships merchandise to the U.S.. Additional charges will be applied to merchandise shipped to Alaska and Hawaii. Express shipping is not available for P.O. Box and APO/FPO addresses. Shipping charges are calculated for each address and are based on the order weight amount being shipped to that address.

Shipping Options For SledGearUSA.com

  • UPS - Ground
  • UPS - 3 Day Select
  • UPS - Next Day Air
  • UPS - 2nd Day Air
  • U.S.P.S. - Priority
  • U.S.P.S. – Express

Warranty Procedures

Klim warrant *every product they make to be free of manufacturer defects for the **lifetime of the product. Additionally, all KLIM GORE-TEX® products are GUARANTEED TO KEEP YOU DRY® for the **lifetime of the product. Should you have a warranty issue, call Klim for a case number. They will repair it if possible or replace all valid warranty items. Please have all warranty item claims clean for evaluation or it will be sent back to you as is without an inspection being made. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, modifications, alterations, or use for a purpose other than which it was designed. If this product fails due to a manufacturing or material defect Klim will repair the product without charge, or replace it at their discretion. This warranty is not transferable. Product must be registered by completing the warranty survey at www.klimusa.com under the "About/Contact Klim" link.

* KLIM BOOTS are warranted against defects in materials and workmanship for one [1] year from the date of purchase. General warranty terms apply.

* The KLIM F4 HELMET is warranted against defects in materials and workmanship for five [5] years from the date of purchase. General warranty terms apply.

** The lifetime of a product unfortunately does not mean your lifetime. The intensity under which the product is used determines this factor. Rips, tears, cuts, punctures and burns will void the lifetime warranty of the product even if the warranty issue is not related to these damages.

You can contact Klim in the following ways:

Mail: KLIM USA
         3753 East County Line Road
         Rigby, Idaho 83442

Phone/Fax: Eva Kinghorn  P: 208.552.7433   F: 208.552.1615

Internet:  Eva Kinghorn eva@klimusa.com or www.klimusa.com

Return Policy

SledGearUSA.com is dedicated to our customer’s complete satisfaction.  Listed below is our return policy guidelines for orders that do not meet your satisfaction.
 
•    Eligible returns are accepted within 30 days of customer receiving order.
•    Items that are not returnable are clearly labeled a non-returnable item as such in the product description.
•    We will refund the money in the same way the customer originally paid.
•    We will process refunds within one week of receiving an authorized return.
•    Some items may incur a restocking fee.  We will charge no more than 10% or $10 (whichever is greater) as a restocking fee.
•    Returned products that received Free Shipping will be credited for the value of the product minus any shipping costs we incurred.
•    Return shipping is the responsibility of the customer.
•    We will pay for all standard shipping costs, charge no restocking fees and accept all returned items when the return is a result of our own error.

If you have questions or concerns regarding your order or our policies listed on this page, please email service@sledgearusa.com or call 877-500-8961.